Legal

Trading Policies

Payment

Payment can be made by PayPal.

PayPal express payment will automatically use your information stored with PayPal and you will not need to create an account with us. PayPal handles all your credit card and banking information and protects it through their own online security systems.

Refunds and Exchanges

Due to the difficulties of shopping online and not actually being able to hold and feel items we are happy to provide refunds for unwanted items that do not fit in quite as expected. Buyers will be responsible for return transit costs. Please contact us within 10 days of receipt through our contact form to make a return.

In the event an item arrives damaged please photograph any damaged packing and the item itself and contact us through our contact form. In this case we will ask you to return the item but we will cover all return costs and refund you your full initial payment including postage (sometimes return may not be necessary and photos will suffice for a refund to be issued depending on courier insurance requirements).

Translation services

Website translation services are provided by Google Translate. We cannot guarantee their accuracy. We speak English and French though so please feel free to get in touch in any of those languages with any queries.

If you have any further questions please do not hesitate to get in touch.

 

Data Protection Policy

Our data protection policy is available in PDF form by clicking here: NPP data protection policy

Privacy Policy

Our privacy policy is available in PDF form by clicking here: NPP privacy policy